Cancellation Policy
At Aventus Grooming London, we strive to accommodate all our clients. Please be aware of our cancellation policy:
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No-Show: If you do not show up for your appointment, you will be fully charged.
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Cancellation: You can cancel your appointment free of charge up to 24 hours before your scheduled time.
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Late Cancellation: Cancellations made within 24 hours will incur a full charge, unless you choose to reschedule, in which case there will be no fee.
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Same-Day Appointments: Cancellations for appointments made on the same day will also incur a full charge, but you may reschedule without any charge.
Code of Conduct
We are committed to providing a respectful and welcoming environment. Please note:
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Any disrespectful behavior towards our staff will not be tolerated. Individuals who display such behavior will be asked to leave the premises with the assistance of security.
Appointment Booking
To ensure a smooth booking process:
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If you call to book an appointment or choose to walk in, we will ask for your details to proceed with the booking or check-in for your walk-in appointment.
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For bookings made over the phone, we also ask for your credit card details if your card isn’t already on file.
Our team is always here to help and accommodate you. Thank you for your understanding!
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Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure a smooth process. Please review the details below:
1. General Return Policy
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Eligibility: Returns are accepted within 30 days of the purchase date for most products.
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Condition: Items must be in their original, unused condition, with all tags and packaging intact.
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Refunds: Refunds will be issued to the original form of payment after the return is processed.
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Exchanges: If you prefer an exchange, we will gladly swap your item for an equivalent product, subject to availability.
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Return Process: To initiate a return, please contact our customer service team at info@aventusgrooming.co.uk with your order number and reason for return.
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2. Return Shipping
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Cost of Return Shipping: In most cases, the customer is responsible for return shipping fees unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
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Return Shipping Instructions: Detailed return instructions will be provided upon approval of the return request
3. Defective or Damaged Items
If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange for a return or replacement at no additional cost to you.
